Latest posts
-
22North x Optivara: Transforming Airline Disruption Management
Airline disruptions aren’t just operational events, but are moments of peak passenger stress, where lack ...
-
Ancillary Revenue Growth: The Next Frontier for Airline Profitability
Introduction The aviation industry is steadily shifting from fare-led economics to a more diversified revenue ...
-
IRROPs Are Inevitable. Chaos Isn’t.
Introduction No airline plans to disrupt passengers. Yet every airline eventually does. Weather changes, technical ...
-
Predictive Communication During Flight Disruptions: How 22North Keeps Passengers Always Informed and Assured
Flight disruptions are an unavoidable reality in aviation. Weather volatility, air traffic congestion, airport constraints, ...
-
Best Passenger Communication Platforms for Airlines
Passenger expectations have evolved rapidly. Today’s airline customers expect timely updates, clear options during disruptions, ...
-
Why Airlines Are Moving Beyond SMS for Passenger Communication
Airlines across India and globally are beginning to rethink their reliance on SMS as the ...
-
Turning IRROPs Into Revenue, Trust, and Loyalty: A New Playbook for Airlines and Airports
Irregular Operations (IRROPs) have traditionally been viewed as unavoidable cost centers in aviation—weather disruptions, crew ...
-
Cracking CSAT Score Improvements with 22North
Customer Satisfaction Scores (CSAT) are fundamental to the airline and airport industry because they measure ...
-
How Free In-Flight Wi-Fi Is Becoming the New Airline Standard
In today’s ultra-connected world, the expectation of seamless digital access has extended far beyond homes, ...
-
Predictive Disruption Management by 2030: How AI-Driven Communication Will Redefine Airline Operations
Disruptions have always been a constant in aviation. Weather volatility, air traffic congestion, crew constraints, ...